One morning I was in a rush to leave for work, when I noticed that one of my kids left my laptop on all night, but since I was in a rush I didn’t bother to shut it down.
When I got home later that evening the laptop was still on but I really think anything of it. I shut down the laptop and went to bed. The next day the same thing, but this time when I got home from work I went to log on to check my email and pay my bills. When I logged on my AVG Virus Protection told me I had a virus called “Trojan Horse Virus”. I suspect my brother in-law might of visited a questionable website or two while I was at work.
While a Trojan horse really isn’t a virus a lot of security programs label them as viruses. Anyway AVG asked if I wanted the virus removed, and of course I wanted it removed so I clicked yes and figured it was gone.
I continued to use my laptop and there popped up the warning from AVG found the Trojan Horse again, I click remove and a few minutes later it popped up again and again and again. I then decided to reboot my system into safe mode and have AVG scan the system; it found the Trojan and removed it. I ran a second scan while still in Safe Mode and AVG did not find a thing.
Again I reboot my machine and disable the wireless so I would not connect to the internet; suddenly AVG once again told me I had a Virus. I am at this point frustrated because my system began to freeze and I started getting pop ups, which did not load properly because my internet connection was off but regardless if they displayed an ad or not, they were super annoying .
I decided to connect to the internet and send Mike a message on AIM because he recommended AVG to me and swore that it was the best thing out there. I wanted to see if he could recommend something else. He told me about Trend Micro’s House call, that detected the Trojan and Adware but would not remove it. He then told me about “Hi-Jack This” but that did not help.
The entire time I am Googling to find results on how to remove the Trojan, and all the warnings start to scare me. “Trojans can steal your passwords”, “Trojans can steal your credit card numbers and bank information” The minute I read that, I began to panic. I use this laptop to pay bills, to shop, to look up personal information so now I start to think that my info was out there being used by some asshole.
I continue to bug Mike begging him to help me fix the problem, he tried helping me and nothing was removing the trojan which avg claimed was a virus. But since I have a busy work schedule I couldn’t work on the laptop trying to fix it more than 30 minutes to an hour every night so this went on for a few days.
Mike already annoyed with me says that I might have to reformat my system, something I really did not want to do. But then he says to me that we should try “Windows Live One Care”. He said he used it before but it wasn’t that great and it wasn’t free but that it did have a 90 day trial and it was worth a shot.
So I downloaded it, installed it, rebooted and ran a scan. It found the Trojan and Adware. It asked if I wanted to remove it and I clicked yes probably 20 times I was so excited. It removed it. I scanned the system again no sign of the Trojan, I rebooted scanned again still clean, and my system has been clean ever since.
I did not even wait for my 90 day trial to expire before I purchased a full year of Windows Live OneCare. I recommend it to everyone.
Comments: (11)
Terry on Sat, Jul 12th, 2008 at 08:59 AM
AVG’s free version is crapware. Won’t run in safe mode which is what’s needed in some cases for removal.
Michael on Sat, Jul 12th, 2008 at 01:19 PM
yeah AVG sucks now, and its overly bloated, I am now trying avast
Chris on Sat, Jul 12th, 2008 at 04:40 PM
I have been using AVG for over 3 years, and after reading your post I am tempted to switch.
dogerfan on Sat, Jul 12th, 2008 at 10:51 PM
I have norton I like it
Cindy on Sun, Jul 13th, 2008 at 10:59 AM
Norton is good but just the same as AVG it did not find the Spyware, so I guess there are some Virus scanners that cant find all of your Viruses.
Nevyan on Wed, Jul 30th, 2008 at 06:21 AM
Try using SpywareTerminator. By my experience it outperforms the major anti-spyware software.
Mon on Fri, Aug 22nd, 2008 at 05:44 AM
Thanks for the recommendation. AVG could only find but can’t cure the system i guess. Been a frustrated user of AVG. Will give it a try right away.
ff on Fri, Sep 12th, 2008 at 02:25 AM
I use kaspersky and it will automatically update from internet. So no worries of virus.
San An on Fri, Sep 12th, 2008 at 10:26 AM
I’ve been using Norton though I’m not very satisfied with it, a friend of mine suggested using AVG, yet by reading those negative comments, I might not take his advice. Probably avast is better, I heard good things about it.
Sps on Fri, Sep 19th, 2008 at 10:07 PM
Yea the thing with removing viruses is you have to remove it in it’s ENTIRETY or else it can simply regenerate. Often times a virus will install about 30-40 files throughout your computer including in registry and startup files. Thats why you need an antivirus/spyware remover that can detect the whole thing and eliminate it at once. Sounds like Windows Live OneCare can do that for you.
Geb on Sun, Sep 28th, 2008 at 12:39 AM
Computer Viruses are always the nightmare of every computer user. They destroy your file system, steal your cipher and valuable documents. Yet due to the virus, a large number of antivirus software come into the market, many antivirus software companies live on the profit made by selling their antivirus products. It’s reported that some of the antivirus software companies even create viruses themselves and then sell antivirus software to earn money!
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