I like technology, although I am not a very tech savvy person. I can manage the devices I have such as my iPod and Smartphone but there are times when I need help.
So from time to time I find myself dialing tech support numbers, and I have noticed that as Technology has advanced customer service has gone down hill. Every company you call, you get an automated system, press 1 press 2 press 69, it’s like real people don’t work there.
Whatever happened to getting that friendly voice on the other end of the line, someone who can answerer your questions? Instead of reading from some made for telephone script.
I also hate it when you get a machine that tells you “Most Problems are solved by rebooting your _____” (Fill in the blank) and when you try to talk back, it can hear every little noise in the background but except for your voice.
But what ticks me off even more is, If you are lucky enough to actually get a person, they don’t know how to help you “above and beyond” what you need. It also seems like they can’t wait to get off the phone with you.
So I ask all of you who are reading my first serious blog post, is technology helping us or destroying our communication with other humans?
Comments: (4)
on Tue, Mar 04th, 2008 at 08:19 PM
I have a cat, and one time I was calling my school to get my new schedule, and everytime my cat meowed it would say I could not understand your request please repeat it.
on Tue, Mar 04th, 2008 at 10:02 PM
I know what that is like, my dog likes to bark
on Wed, Mar 05th, 2008 at 10:07 AM
I find it to be annoying as well. Hell, sometimes I think Michael is automated. 
But seriously, you do have a valid point. Will the only human to human conversations be with machine to human?
on Wed, Mar 05th, 2008 at 03:54 PM
Machines are cool, they dont cuss back.
Page 1 of 1 pages
Post Tags: cindy customer service rant
Next entry: Real Dice introduces MyTopia Previous entry: Pictures of Me Cindy the Geekette