For the past 10 years, I have helped a 95-year-old women (currently) her name is Phillamond we call her Ms. Phil. I have been helping with her computer issues and other issues, cable issues and pretty much anything tech related. She has an HP Desktop that I helped her buy at a Best Buy about 7 years ago, an iPad Air she purchased 2 years ago and a Nokia Flip Phone that’s pretty old.
About twice a month I go to her home and help her with whatever issue she has, and give her a quick refresher on how to use her PC, even with issues with websites and minor virus issues. I never ever charged her but every now and then she’d give me 20 dollars sometimes 40. I often refused, but she would force it into my jacket pocket. I never really wanted to take money from her. She is alone in this world, her husband died 30 years ago and her only son was murdered. She considered me her son, and my mom her daughter.
We met in a Staples 10 years ago when she was buying a mouse for her PC. The guy was trying to sell her some 100 dollar wireless mouse and the lady was so confused, that she turned to my mom and said she never thought bought a mouse could be so difficult. That’s when my mom called me over (I was about 2 aisles over) and I helped the lady with a purchase of a 5 dollar wired mouse. Since then every month I’d visit her 2 to 3 times a month. She lives about 45 minutes from me.
Today I went to her home, to help her. She was getting a weird registry error that I was able to fix, it was caused by Norton removing a suspect file.
While I am there she asked me to help her buy a new Television and asked which was the “latest and greatest”. I told her 4K was the latest and greatest, but she really didn’t need that. She tells me I want the latest and the greatest I am 95 years old and I rather waste my money now than waste it when I’m dead. So I found two televisions, the Vizio M49-C1 and a Sony XBR49, both were 49 inches 4k smart televisions. Since she never heard of Vizio before she went with the Sony which was $50 dollars more than the Vizio.
I went through the Purchase with her, and she asked me to have it delivered to my home and bring it with me when I come to set it up. I often did this for her as she doesn’t have much room, and I could bring it when I came over to set it up.
I also signed her up for the free trial of Amazon Prime so I could get the television on Friday and take it and install it for her on Saturday.
When I get home I normally call my mom to check in on her, when I did she tells me to call Ms. Phill as she had called her and asked my mom to tell me to call her back. She often calls my mom before me, so I am thinking there was an issue that I forgot to take care of for her and she wanted to remind me or ask me to walk her through the resolution.
Instead she says to me “Michael, that television you got me…you’re welcome I wanted it for you Merry Christmas.” I told her I could not accept it, but then she said, “I hardly ever given you anything but thanks for all the help you’ve given me. I am not a poor old lady and you knew this yet never tried to take advantage of me. The least I could do is give you a gift, because what you’ve done for me is worth so much more and I thank you and your mom for the treating me better than the little family I have left.”.
The reason I shared this is not because I am grateful for the new television, I honestly needed one, my Toshiba has a Sound issue, but also because it shows that people are grateful for any help that you give them.